Documentation
Locators
- Login
- Changing Password
- Sync
- Tickets Waiting Alert
- My Tickets
- Ticket Detail
- Working A Ticket
- Highlight Changes
- Locate Questions
- Adding Excavator Notes to Tickets
- Excavator Signature
- Add A Locate
- Acknowledge
- Assign To Me
- Ticket Planner
- Time Entry
- Viewing Tickets In Microsoft MapPoint®
- Showing Tickets on a Map
- Menu
Managers
- Ticket Manager
- User Hierarchy
- Ticket Views
- Moving Tickets
- Positive Response
- Screening Tickets
- Enter Ticket
- Dashboard
- Reports
- Approval
- Damage Investigations
- Performing Investigations
- Admin
- Needs Attention
- Excavator Notification
- Auto-Closing Locates
- Parsing Tickets
- Work Exchange
How To
- Adding A Client, Utility and Term
- Adding A New Feed
- Adding A Status Code
- Client Access
- Configurable Grid
- Create A City-County-State Routing Rule
- Date Entry
- Integrated Mapping
- Re-open Tickets
- Viewing On Time Performance Data in OLAP
Find
- Find
- Basic Search Tab
- Advanced Investigation Search
- Field Audit
- Running Reports from Find Screen
- Ticket Detail List
- Saved Searches
Attachments
- File Attachment
- Removing Attachments
- Downloading Attachments
- Attaching Sketches
- Configure The Default Attachment Directory
- Amazon Simple Storage Service
- Viewing Attachments
- Photo Attachment Size Limit
Reports
- Reports
- Limiting Reports By Date Range
- Dynamic Reports
- Running Reports On A Separate Database
- Duplicate Attachments Report
- Mileage Report
- Saving and Loading A Report Configuration
Dashboard
- Introduction To The Dashboard
- Activity Records
- Email Receiver Status
- Fax Notification History
- Fax Queue
- Fax System History
- Feed History (Transmissions)
- Feed History (Unique tickets with locates)
- Feed Status
- Incoming Transmission Queue
- Investigations by State
- Investigations by Status
- Investigation Total
- Last Syncs
- Late Investigations
- Late Tickets
- Locator Location
- Locator Max Speed
- Needs Attention (Not Emergency)
- Open Damage Tickets (last 30 days)
- Open Emergencies
- Open Investigations
- Open Short Notice Locates
- Opens Totals
- Parse Failures
- Response Queue
- Status of Email Reports in Queue
Ticket / Locator Reports
- Additional Term Codes
- Audit Comparison
- Audits Received
- Auto-Closed Locates
- Closed Tickets
- Day In Life Of User
- High Profile
- High Profile List
- Locate Counts by Status Category
- Locates Added Manually
- Off Hour Work
- On Time Performance
- On Time Performance Detail
- Open Load
- Productivity
- Productivity Detail
- Response Log
- Response Queue
- Service Revenue by Locator
- Special Tickets
- System Usage
- Ticket Activity
- Ticket Attachment Count
- Tickets Closed Count
- Ticket Question - Answers
- Ticket Questions
- Tickets by Response Code
- Tickets by Status
- Tickets Closed By Excavator
- Tickets Closed By Manager
- Tickets Due Report
- Tickets Received
- Tickets Received Detail
- Tickets Received By Manager
- Transmissions Received
Timesheet Reports
- Payroll Extract
- Payroll Extract ADP
- Time Sheet Detail
- Time Sheet Exception
Investigations (Damages)
- Adding Risks (Damage Investigations)
- Performing an Investigation
- Configuring The Investigation System
- Configuring Investigation Holidays
- Restricting Investigation Access
Investigation Reports
- Damage Estimate Changes
- Damage Per Excavator
- Damage Responsibility
- Damage Responsibility Detail
- Investigation Detail Report
- Investigation List
- Investigation Summary
Field Audits
- Field Audit System
- Information Tab
- Questions Tab
- Safety Questions Tab
- Configuring The Field Audit System
Field Audit Reports
- Field Audit - Auditor List
- Field Audit - Cause Code Summary
- Field Audit - Employee List
- Field Audit Detail
- Field Audit Detail List
- Field Audit List
- Field Audit Totals
Fax / Responder Reports
- Excavator Fax Status
- Potential No Show
- Responder History
Admin
- Admin
- Areas
- "Add A Locate"
- Bill Rates
- Billing Filter
- Billing Problems
- Change Log
- City-County-State Routing
- Display Columns
- Contacts
- Custom Routing Rules
- Custom Routing
- Customers
- Customer Region
- Feed Volume Alarm
- Feeds
- Groups
- Holidays
- Lookup Tables
- Users - Make Active/ Inactive
- Mapping Plug-Ins
- Notifications
- Notification Types
- Office
- Project Work Types
- Projects
- Questions
- Receivers
- Reprocess Tickets
- Reprocess Notification
- User Rights
- Script Plugins
- Selection Options
- Services
- Service Fee Schedules
- Service Lists and Fees
- Sketches
- Status Codes
- System
- Terms
- Township-Range Routing
- User/Group Rights
- Users
- Utility
- Work Types
- Yahoo! Maps
- Area Routing
Admin Reports
- Area - User Assignment
- Billing Rate
- Client Access Rights
- Due Rules
- Group Setup
- Notification Setup
- Routing Rule List
- User - Area Assignment
- User List
- Users / Groups Rights
- Utility Status Configuration
- Client and Java Version
Billing
- Billing Extract Column Explanations
Billing Reports
- Billable Activity
- Billing Extract
- Billable Locates
- Billing Invoice
GPS
- GPS Tracking
- View Locator's Location In Microsoft MapPoint®
- Configuring GPS Tracking
- GPS Devices
GPS Reports
- GPS Detail
- Time Sheet Reconciliation
- Time Sheet Reconciliation Exception
Services (Advanced)
- Services
- Contacts
- Invoice Signature
Services Reports
- Service Invoice / Receipt
- Services & Fee Schedules
- Services Invoices Extract
OLAP
- OLAP
- OLAP Navigator
- Query Tables
- Charts And Exporting
- Frequently Asked Questions
Operations
- Client Versions
- Network Settings
- Installing and Updating Java™
- Installing and Running TicketRx
- Create Shortcuts
- Uninstall TicketRx
- Maintenance
- Mapping Plug-ins
- Bandwidth Testing
Frequently Asked Questions
- Frequently Asked Questions
Release Notes
- Version 3.5 - September 2009
- Version 3.4 - September 2009
- Version 3.3 - August 2009
- Version 3.2 - July 2009
- 2009 - through 3.1
- 2008 - through 2.26
- 2007 - through 2.7
- 2006 - through 1.112
Legal
- Copyright Information
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