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City-County-State Routing

The City-County-State Routing Rules screen (shown below) is used to manage city-county-state routing rules. City-county-state routing rules are used to route tickets based on the city, county and state on the locate. The city-county-state routing rules are applied before area polygon rules, but after the custom routing rules. So the city-county-state routing rules will only be used if no custom routing rules match a given locate.

You can change the columns that are displayed on the City-County-State Routing Rules screen by configuring the grid.

Click the Create button to create a new routing rule. Enter data into the fields for the new rule. Click the Save button once all information has been entered.

Fields:

• County - county to be routed (enter "*" to route all counties in the state selected)
• City - city to be routed (enter "*" to route all cities in the county selected)
• State - state to be routed
• Area - specifies the area you want the ticket type routed to. If the area you want to use does not exist, you can create an area and assign it to the appropriate user. More information on this can be found here, View/Reassign Area.
• Feed - Specify the feed this rule will apply to.

You can search for an area or feed by clicking the search button to the right of the field.

Default Rule

There will typically be a single routing rule that contains a "*" for the city, county, and state values. This type of rule cannot be entered by the users, but rather is automatically setup as a default routing rule. The area this rule routes to can be changed, but the city/county/state values of this rule should not be changed.