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Feed Volume Alarm

TicketRx will automatically send alarm notifications if the transmission volume on a feed drops too low. To use this feature:

• configure expected volume for each feed
• configure where to send alarm notifications

The Low Volume Threshold field on the Admin/Feeds screen (circled in red below) specifies the daily number of transmissions expected on a feed. TicketRx checks the feed volume periodically throughout the day to confirm that it matches the daily expected volume, sending a Feed Volume Alarm notification if the volume is too low. For example, when checking at midday, TicketRx expects half of the daily expected volume to have arrived so far.

The Feed Volume Alarm notification is configured in the Admin/Notifications screen. All Feed Volume Alarms are grouped into a single notification, so the Feed and Utility fields are not used for this notification. The condition for this alarm is low.volume.man. This notification is only available for email delivery. After entering the email address to receive the notification, click the Save button. An example of this notification as entered on the Admin/Notifications screen is shown below.

Feed Volume Alarm Notification

The Feed Volume Alarm Notification message contains the following data:

• Feedname
• Expected - the amount of transmissions expected to be received at the time of the feed volume check
• Received - the amount of transmissions actually received at the time of the feed volume check
• Last Parse - the time and date when the last ticket was parsed for the corresponding feed (If no time and date is listed, no transmission has been received on this feed for three days.)

A sample notification message is shown below:

Automatic Feed Volume Alarm

TicketRx also provides an Automatic Feed Volume Alarm, which compares the current day's feed volume to the previous day's feed volume. The email notification for this alarm is configured the same as the other feed alarm, but with a condition of low.volume.auto. This automatic alarm is independant of the configurable alarm, so it will function even if the configurable alarm is not set up, or is set up with an inappropriate threshold value.