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Feeds

The Feeds screen is used to manage the feeds from One Call centers and utility companies.

To create a feed, click the Create Feed button, and enter all of the feed information into the corresponding fields. Once all necessary information has been entered, click the Save button.

To edit an existing feed, enter a part of or the whole feed name or state, and click the Search button located to the right of the Feed Name field. Then, select the feed and make any changes necessary. Once all necessary changes are made, click the Save button.

The Feeds screen is shown below:

You can change the columns that are displayed on the Feeds screen by configuring the grid.

Create/Edit Tab

The Create/Edit tab contains fields for the following feed information:

• Feed Name - the name of the feed
• Feed State - state the feed is for
• Manual - check to mark the feed as a "manual" feed
• Notify Excavators - If checked, excavators on tickets from this feed will be notified when the the ticket has been closed.
• Queue Responses - If checked, positive responses will be queued to be sent when the responder process runs. The responder process transmits the reponse code to the call center's positive response system. The positive response system interprets the response code sent and allows the call center and/or the excavator to know the status of the locate.
• Respond to All Transmissions - If checked, one positive response will be queued for each transmission received for the ticket. If this is left un-checked then only one response is sent for each ticket, regardless of how many transmissions were received.
• Feed Time Zone - specifies the timezone the system will use when interpreting time values on tickets
• Feed Delay(minutes) - After a ticket is parsed, the ticket will not be downloaded during the user's sync until the amount of time specified in this field has passed. This delay is used for screening feeds. TicketRx combines duplicate copies of a ticket until the ticket is downloaded by a locator. If a ticket is also sent to a screening feed, this will provide time for it to also be received and combined with the ticket received from the call center before being downloaded. This helps prevent duplicate tickets from being entered into the system.
• Parse - If checked, the parser for this feed is turned on.
• Attachment Loading - specifies which attachments should be parsed from transmissions and attached to the ticket within TicketRx. Only attachments with the specified file extensions will be parsed from the ticket. More information about this field is can be found here.

The Create/Edit tab is shown below:

Translation Tab

The Translation tab is used to configure the positive response codes to use on this feed for each locate status. The status of the locate will be translated into a response code that is sent as part of the response to the call center's positive response system. This screen allows the response codes to be configured to match the codes used by the call center.

The list of statuses displayed on the Translation tab is the list of all status codes for all utilities assigned to this feed's terms.

To set a respond code for a status code, enter a respond code into the text box to the left of the Set button. Then, highlight the status code that you want to set the respond code for and click the Set button.

Separate response codes can be configured for closing and non-closing activity. The Respond column is used for closing activity. The Respond - Ongoing column is used for non-closing activity. If the Respond - Ongoing column is empty, the value from the Respond column is used for both closing and non-closing activity.

The Translation tab is shown below:

Work Exchange Tab

The Work Exchange tab is used to configure a feed to interoperate with a third-party ticket management system.

Import

To enable import from external systems, check the Import Enabled box and configure the importer:

• Default User - If a user from the import file cannot be found by TicketRx, status locates as this user. This field can be blank.
• FTP Host - The FTP server from which to import files. This field is required.
• FTP Port - The port on which the FTP server is accepting connections. This field can be blank. In this case the default port of 21 will be used.
• FTP User - The login to the FTP site. This field is required.
• FTP Password - The password to the FTP site. This field is required.
• FTP Base Directory - The directory on the FTP server in which the files are stored.

Export

To enable exporting work data to third-party systems, check the Export Enabled box and configure the exporter:

• FTP Host - The FTP server to which the files are exported. This field is required.
• FTP Port - The port on which the FTP server is accepting connections. This field can be blank.
• FTP User - The login to the FTP site. This field is required.
• FTP Password - The password to the FTP site. This field is required.
• FTP Base Directory - The directory on the remote site in which exported files are to be saved.

See documentation on work exchange with third-parties for more information.

Due Rule Tab

The Due Rule tab displays the due rule being used for the feed. TicketRx uses the due rule to automatically calculate the date and time that the locate is due. If a ticket is not worked by its due date then it is considered late by TicketRx.

The due rule is assigned using the Script Plug-ins screen.

The Due Rule tab is shown below:

Parsers Tab

The Parsers Tab is available only after clicking the Expert Mode button.

The Parsers tab contains the following fields:

• Split CC
• Split FF
• Due Rule

You can search for due rules by clicking the search button to the right of the Due Rule field. After the search button is clicked, the Search for Due Rules dialog box will open.

You can enter a keyword in either the Label or Value fields, or leave them both blank to display all due rules. Highlight the due rule that you want to assign to the feed, then click the Assign button.

The Parsers tab is shown below: