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Groups

The Groups screen is used to manage user groups within the TicketRx system. You can create new groups and edit existing groups from this screen. By assigning users to groups, you can simplify the management of permissions. Permissions assigned to a group are automatically granted to all users belonging to the group.

To create a new group, click the Create Group button, then name the feed and assign permissions, members and projects to the group. Once all necessary information has been entered, click the Save button.

To edit an existing group, enter a part of or the whole group name, and click the Search button located to the right of the Display Name text box. Then, select the group and make any changes necessary. Once all necessary changes are made, click the Save button.

The Groups screen is shown below:

Group Details Tab

The Group Details tab is used to provide a name for the group. Enter the name of the group in the Display Name text box.

The Group Details tab is shown below:

Permissions Tab

The Permissions tab is used to set the rights given to members of the group.

To add a right, select the right you want to add from the System Rights list on the left, and click the right arrow button located in the center between the two lists.

To remove an assigned right, select the right you want to remove from the Assigned Rights list, and click the left arrow button located below the right arrow button in the center between the two lists.

To remove all assigned rights, click the double left arrow button located below the left arrow button in the center between the two lists.

To refresh the list of available system rights, click the refresh button located below the double left arrow button in the center between the two lists. The same effect can be achieved by pressing "F5" after highlighting a right in the System Rights list.

The Permissions tab is shown below:

Members Tab

The Members tab is used to add users to the group.

You can search through the available users by entering part of their name into the User field, or display all users by leaving the User field blank. Also, you can show all users below you in the user hierarchy by selecting "Yes" in the User Hierarchy field or select "No" to display all users not below you in the user hierarchy.

Members can be assigned to the group by utilizing the add, remove and refresh buttons located in the center between the two lists.

The Members tab is shown below:

You can change the columns that are displayed on the Members tab by configuring the grid.

Projects Tab

The Projects tab is used to assign project work types to the group.

Project work types can be assigned to the group by utilizing the add, remove and refresh buttons located in the center between the two lists.

The Projects tab is shown below: