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Notifications

The Notifications screen is used to manage the notifications sent by TicketRx. Notifications are messages sent by TicketRx when specific events occur. Notifications can be sent by email or fax. Notifications that relate to a specific ticket are recorded in the History/Notes tab of the Ticket Detail screen.

To create a new notification, click the Create Notification button, then enter all of the notification information into the corresponding fields. Once all necessary information has been entered, click the Save button.

To edit an existing notification, enter a value for the feed, utility, condition, send via, or active boxes and click the Search button located to the right of the Active drop-down box. Then, select the office and make any changes necessary. Once all necessary changes are made, click the Save button.

The Notifications screen (shown below) contains the following fields:

• Feed - identifies the feed that this notification applies to (only applies to some notification types)
• Utility - identifies the utility that this notification applies to (only applies to some notification types)
• Condition - defines the condition that the notification will be sent for. More information about conditions can be found here.
• Send Via - defines how the notification should be sent
• Destination - defines where the notification will be sent
• Restriction - defines any limitations applied to the notification. More information about restrictions can be found here.
• Active - if checked, the notification will be used. If un-checked this notification will not be used by the system.

You can change the columns that are displayed on the Notifications pane by configuring the grid.

System-Wide Notifications

The Notification Types section discusses how some notifications can be configured system-wide rather than for specific feeds or utilities.

Text Messaging (SMS) Notifications

TicketRx supports sending notifications via text messaging to mobile phones. Text messaging is sometimes referred to as "Short Message Service" or "SMS". Text messaging notifications are enabled by selecting the "email.short" format as the "Send Via" value when creating a Notification.

The format of the text messages is configured via the email.short.notification.template parameter on the System Admin screen. For example, this is the default template:

[TicketRx]: $notification.condition$, Type: $ticket.ticketTypeShort$, #$ticket.ticketNumber$, 
Due: $ticket.ourDueDate$, Add: $ticket.address$, $ticket.city$, $ticket.state$

The values within $ characters are variables that will be replaced with values from the individual ticket. The variable named "ticket.ticketTypeShort" contains a truncated ticket type value. It is truncated to preserve the limited space available in text messaging.