ADMIN.SERVICE.VIEW - View Services, Service Fee Schedules, and Service List and Fees screens
ADMIN.SERVICE.EDIT - Create and edit data on Services, Service Fee Schedules, and Service List and Fees screens
SERVICE.RCPT.PRICE - Include price into Ticket Service Receipt

Reprocess Tickets

ADMIN.REPROC.TICKETS - Create and manage ticket reprocessing requests.

Project Work Type

ADMIN.PWWORKTYPES.VW - View project work types
ADMIN.PWWORKTYPES - Create and edit project work types

Projects

ADMIN.PROJECTS.VW - View projects
ADMIN.PROJECTS - Create and edit projects

Work Types

ADMIN.WORKTYPES.VIEW - View work types
ADMIN.WORKTYPES - Create and edit work types

Users

ADMIN.MANAGE.ALL.USR - Create and edit users
ADMIN.USER.DETAIL.VW - View user details
ADMIN.USER.DETAIL - Create and edit user details
ADMIN.USR.MEMBER.VW - View assigned user group memberships
ADMIN.USR.MEMBERSHIP - Edit assigned user group memberships
ADMIN.USER.ROLE.VW - View assigned user roles
ADMIN.USER.ROLE - Edit assigned user roles
ADMIN.USER.RIGHTS.VW - View assigned user permissions
ADMIN.USER.RIGHTS - Edit assigned user permissions
ADMIN.USR.PROJECT.VW - View assigned project work types
ADMIN.USR.PROJECT - Edit assigned project work types
ADMIN.USER.ACTIVE.VW - View the user active times
ADMIN.USER.ACTIVE - Edit user active times
ADMIN.DO.NOT.BILL - Mark users with DoNotBill billing ID

Utility

ADMIN.UTILITIES.VIEW - View utilities
ADMIN.UTILITIES - Create and edit utilities

System

ADMIN.CONFIG.VIEW - View the System Admin screen.
ADMIN.CONFIG.EDIT - Edit the parameters on the System Admin screen.

GPS Tracking

ADMIN.GPS.TRACKING - Manage GPS tracking.

Storage Management

ADMIN.STORAGE.VIEW - View attachment storage configuration.
ADMIN.STORAGE.EDIT - Edit attachment storage configuration.
ADMIN.USER.STORAGE - Manage attachment storage for individual users.

Lookup Tables

ADMIN.LOOKUP.DEF.VW - View lookup table definitions.
ADMIN.LOOKUP.DEF - Manage lookup table definitions.
ADMIN.LOOKUP.TBL.VW - View lookup table data.
ADMIN.LOOKUP.TBL - Edit lookup table data.

Script Plugins

ADMIN.SCRIPT.PL.VIEW - View script plug-ins.
ADMIN.SCRIPT.PL - Edit script plug-ins.

Customer Region

ADMIN.CUSTOMER.REG - Manage customer regions.

Change Log

ADMIN.CHANGELOG.VIEW - View change log.

Questions

ADMIN.QUESTIONS.VIEW - View questions
ADMIN.QUESTIONS.EDIT - Edit questions

Ticket Services

TICKET.CHANGE.DATE - Allow users to change the date of a ticket on the Services Tab.
TICKET.FEE.OVERRIDE - Enter custom unit fee on the Services Tab of Ticket Detail screen
TICKET.FEE.SCHEDULE - Change the service fee schedule used for service list on the Enter Ticket screen & Services Tab of Ticket Detail screen
TICKET.VIEW.FEES - View fees on the Services Tab of Ticket Detail screen
TICKET.VIEW.SERVICES - View the Services Tab of Ticket Detail screen

Dashboard

DASHBOARD - View Dashboard screen
DASH.ACTIVITY.REC - View activity records on dashboard
DASHBOARD.BILLING - View billing data on dashboard
DASH.DAMAGE.OPEN - View open investigations on dashboard
DASH.DAMAGE.LATE - View late investigations on dashboard
DASH.DAMAGE.STATES - View investigations by state on dashboard
DASH.DAMAGE.STATUSES - View investigation status on dashboard
DASH.DAMAGE.TOTAL - View investigation totals on dashboard
DASH.EMAIL.RECEIVER - View email receiver status on dashboard
DASH.EMAIL.REPORTS - View email reports status on dashboard
DASH.FAX.EXCAVATOR - View fax notifications history on dashboard
DASH.FAX.SYSTEM - View investigations by status on dashboard
DASH.FAX.QUEUE - View fax queue on dashboard
DASH.FEED.HISTORY - View fee history on dashboard
DASH.FEED.STATUS - View feed status on dashboard
DASH.LAST.SYNCS - View last syncs on dashboard
DASH.LOC.LOCATION - View locator location on dashboard
DASH.LOC.MAX.SPEED - View locator max speed on dashboard
DASH.NON.EMERG.ACKS - View needs attention on dashboard
DASH.OPEN.EMERG - View open emergencies on dashboard
DASH.OPEN.SHORTS - View open shorts on dashboard
DASH.OPEN.TOTALS - View open totals on dashboard
DASH.PARSE.FAIL - View parse failures on dashboard
DASH.RECENT.BILLS - View recent bills on dashboard
DASH.RESPONSE.QUEUE - View response queue on dashboard
DASH.STUCK.EMER.FAX - View stuck emergency faxes on dashboard
DASH.TRANS.QUEUE - View incoming transmissions queue on dashboard
DASH.LATE.TICKETS - Vew late tickets on dashboard
DASH.DAMAGE.TICKETS - View tickets with a damange for last 30 days on dashboard
DASH.FEED.HST.UQ.TKT - View unique tickets with locates count per feed on dashboard

Field Audit System

FIELD.AUDIT.VIEW - View field audits
FIELD.AUDIT.EDIT - Create and edit field audits
FA.EMPLYEE.EDIT - Edit field audit employee

Damage Investigation

RISK.ADD - View Add Risk Screen
RISK.ADD.ESTIMATE - Add Estimates to Investigations; Change Investigation Status to "Cost Entered" Status
RISK.ADD.INVOICE - Add Invoices to Investigations; Change Investigation Status to "Invoiced" Status
RISK.CHANGE.TYPE - Change an investigation Type after the status has been changed from New
RISK.CLOSE - Close Investigations
RISK.EDIT.CLOSED - Edit Investigations With "Field Closed" Status
RISK.EDIT.CREGION - Edit the Customer Region Field on the Investigate Screen
RISK.EDIT.FIELDS - Edit the "Address", "City", "County", "Zip", and "Description" Fields on the Investigate Screen
RISK.EDIT.TYPE - Edit the Investigation Type Field on the Investigate Screen
RISK.INVESTIGATE - View the Investigate Screen; Add and Edit investigation "Facilities; Add and Edit data on Questions tab on the Investigate Screen
RISK.NOT_CHARGEABLE - Change Value of "Locator Not Chargeable" Field
RISK.VIEW - View the Investigate Screen; View Advanced Investigation Search Screen; View Question Criteria on the Advanced Investigation Search Screen; View Region Criteria on the Advanced Investigation Search Screen; Select Find Investigations radio button on the Basic Search Screen; View Investigation Dashboard Panes (Open Damages, Late Damages, Damages Total, Damages States, Damages Statuses)
RISK.VIEW.QUEST - View Questions Tab on the Investigate Screen; View Question Criteria on the Advanced Investigation Search Screen
RISK.VIEW.REGION - Edit Region Field on the Investigate Screen; View Region Criteria on the Advanced Investigation Search Screen
RISK.VIEW.RESTRICTED - Restricts viewable investigations to regions specified on View Regions tab of the Admin/Users Screen; Restricts customer regions available on the Add Risk and Find/Advanced Investigation screens to the customer regions assigned to the utilities on the View Utilities tab of the Admin/Users Screen; View the Investigate Screen; View Advanced Investigation Search Screen; Select Find Investigations radio button on the Basic Search Screen; View Investigation dashboard panes (Open Damages, Late Damages, Damages Total, Damages States, Damages Statuses) Note: The restrictions applied by this right are overridden by "RISK.VIEW" right.
RISK.VIEW.RESTR.UTIL - Restricts viewable investigations to the customer regions assigned to the utilities on the View Utilities tab of the Admin/Users Screen; Restricts customer regions available on the Add Risk and Find/Advanced Investigation screens to the customer regions assigned to the Utilities on the View Utilities tab of the Admin/Users Screen; View the Investigate Screen; View Advanced Investigation Search Screen; Select Find Investigations radio button on the Basic Search Screen; View Investigation dashboard panes (Open Damages, Late Damages, Damages Total, Damages States, Damages Statuses) Note: The restrictions applied by this right are overridden by "RISK.VIEW" right.

Find

FIND.MAP - To see the maps in the Find screen.
ASSIGN_TO_ME - To reassign tickets from someone else to yourself

Ticket Search Rights

The rights FIND.BY.NUMBER, FIND.MINE, FIND, FIND.DUE.DATE, and FIND.MAP control how a user can search for tickets.

If none of these rights are assigned to a user than the Find screen is not available at all.
FIND.BY.NUMBER - Allows users to search for tickets only by the full ticket number (no partial matches).
FIND.MINE - Allows users to search with all of the search criteria except Due Date. This search is only for open tickets that are assigned to the user or that the user has previously worked and no other user has worked since.
FIND.DUE.DATE - Allows users to use the Due Date criteria.
FIND Allows the user to search for all tickets with all criteria.

Investigation Search Rights

Users need one of the following rights to be able to search for Investigations (Risks):

RISK.VIEW
RISK.INVESTIGATE
RISK.VIEW.RESTRICTED
RISK.VIEW.RESTR.UTIL

Field Audit Search Rights

Users need one of the following rights to be able to search for Field Audits:

FIELD.AUDIT.VIEW
FIELD.AUDIT.EDIT

Reports

REPORT.SCREEN - View Report Screen

Admin Reports

REPORT.AREAASSGNMNT - Run "User - Area Assignment" Report
REPORT.AREAUSRASGMT - Run "Area - User Assignment" Report
REPORT.BILLINGRATE - Run "Billing Rate" Report
REPORT.CLIENT.ACC.R - Run "Client Access Rights" Report
REPORT.CLIENT.JAVA.V - Run "Client and Java Version" Report
REPORT.DUERULE - Run "Due Rules" Report
REPORT.GROUPSETUP - Run "Group Setup" Report
REPORT.NOTIFICATION - Run "Notification Setup" Report
REPORT.RIGHTS - Run "Users / Group Rights" Report
REPORT.ROUTINGRULES - Run "Routing Rule List" Report
REPORT.USERLIST - Run "User List" Report
REPORT.UTIL.STAT.CFG - Run "Utility Status Configuration" Report
REPORT.LOOKUP.TABLE - Run "Lookup Table" Report
REPORT.SCRIPT.LIST - Run "Script List" Report
REPORT.SCRIPT.DETAIL - Run "Script Detail" Report

Audit Reports

REPORT.AUDIT - Run "Audit Comparison" Report
REPORT.AUDITRECEIVED - Run "Audits Received" Report

Fax / Responder Reports

REPORT.EXCAVFAXSTAT - Run "Excavator Fax Status" Report
REPORT.POTENT.NOSHOW - Run "Potential No Show" Report
REPORT.RESPONDR.STAT - Run "Responder History" Report
REPORT.RESP.QUEUE - Run "Response Queue" Report
REPORT.RESP.LOG - Run "Response Log" Report

Field Audit Reports

REPORT.FA.DETAIL - Run "Field Audit Detail" Report
REPORT.FA.LIST - Run "Field Audit List" Report
REPORT.FA.TOTALS - Run "Field Audit Totals" Report
REPORT.FLD.AUDIT.LST - Run "Field Audit - Employee List" Report
REPORT.AUDITOR.WORK - Run "Field Audit - Auditor List" Report
REPORT.FA.CAUSE - Run "Field Audit - Cause Code Summary" Report

GPS Reports

REPORT.GPS.DETAIL - Run "GPS Detail" Report
REPORT.TIMESHT.REC - Run "Time Sheet Reconciliation" Report
REPORT.TIMESHT.RECEX - Run "Time Sheet Reconciliation Exception" Report

Investigation Reports

REPORT.DAMAGE.EST.CH - Run "Damage Estimate Changes Report
REPORT.DAMAGERESP.DT - Run "Damage Responsibility Detail" Report
REPORT.DAMAGERSPNSB - Run "Damage Responsibility" Report
REPORT.INVSTGTN.DET - Run "Investigation Detail" Report
REPORT.INVSTGTN.LIST - Run "Investigation List" Report
REPORT.INVSTGTN.SUMM - Run "Investigation Summary" Report
REPORT.DAMAGEPEREXCA - Run "Damage Per Excavator" Report

Payroll Reports

REPORT.PAYROLL.EXTR - Run "Payroll Extract" Report
REPORT.PAYROLLADP - Run "Payroll Extract ADP" Report
REPORT.TIMEDETAIL - Run "Time Sheet Detail" Report
REPORT.TIMESHTEXCPTN - Run "Time Sheet Exception" Report

Productivity Reports

REPORT.DAYINLIFE - Run "Day In Life Of User" Report
REPORT.HIGHPROFILE - Run "High Profile" Report
REPORT.LOC.STATUS - Run "Locate Counts by Status Category" Report
REPORT.OFF.HOUR.WORK - Run "Off Hour Work" Report
REPORT.ONTIME - Run "On Time Performance" Report
REPORT.ONTIMEDETAIL - Run "On Time Performance Detail" Report
REPORT.OPENLOAD - Run "Open Load" Report
REPORT.PROD.DET - Run "Productivity Detail" Report
REPORT.PRODUCTIVITY2 - Run "Productivity" Report
REPORT.SYSTEMUSAGE - Run "System Usage" Report
REPORT.TX.SPECIAL - Run "Special Tickets" Report
REPORT.TICKET.QSTNS - Run "Ticket Questions" Report
REPORT.TICKETS.BYMGR - Run "Tickets Received By Manager" Report
REPORT.TICKETSDUE - Run "Tickets Due" Report
REPORT.TICKETSRCVD - Run "Tickets Received" Report
REPORT.TRANS.RCVD - Run "Transmissions Received" Report
REPORT.TX.CLOSED.CNT - Run "Tickets Closed Count" Report
REPORT.TX.CLSD.BYMGR - Run "Tickets Closed By Manager" Report
REPORT.LATETICKET - Run "Late Tickets" Report
REPORT.AUTOCLOSED - Run "Auto Closed Locates" Report
REPORT.TICKET.EXC - Run "Tickets Closed by Excavator" Report
REPORT.HP.LIST - Run "High Profile List" Report
REPORT.LOC.ADDED.MAN - Run "Locates Added Manually" Report
REPORT.TX.BY.RESP - Run "Tickets By Response Code" Report
REPORT.DUP.ATTACH - Run "Duplicate Attachments" Report
REPORT.MILEAGE - Run "Mileage" Report
REPORT.TX.ATTACH - Run "Ticket Attachment Count" Report
REPORT.TX.REC.DETAIL - Run "Tickets Received Detail" Report
REPORT.CLOSED.TX - Run "Closed Tickets" Report
REPORT.TX.BY.STATUS - Run "Tickets by Status" Report
REPORT.TX.QST.ANSW - Run "Ticket Question - Answers" Report
REPORT.ADDTNL.TERMS - Run "Additional Term Codes" Report
REPORT.TX.ACTIVITY - Run "Ticket Activity" Report

Services Reports

REPORT.SERVICE.EXTR - Run "Services Invoices Extract" Report
REPORT.SERVICE.FEES - Run "Services & Fee Schedules" Report
REPORT.SERVICE.INV - Run "Service Invoice / Receipt" Report using Service Invoice criteria
REPORT.SERVICE.RECPT - Run "Service Invoice / Receipt" Report using Service Receipt criteria

Billing Reports

REPORT.REVENUE.LOC - Run "Service Revenue by Locator" Report
REPORT.BILLABLE.ACT - Run "Billable Activity" Report
REPORT.BILLING.EXTR - Run "REPORT.BILLING.EXTR" Report
REPORT.BILL.LOCATES - Run "Billable Locates" Report

GPS

GPS.TRACKING - Enable GPS Tracking feature

Ticket Detail

ATTACHMENT.DOWNLOAD - Download Attachments
ATTACHMENT.REMOVE - Remove Attachments
ATTACHMENT.IMG.RESIZ - Allow images to be resized when attached
CUSTOM.FIELDS - View and Edit Work Information fields on Ticket Detail Screen ("Lot Type", "Caller Type", "Region", "Work Time Type", "Meet", and "Meet Date")
IGNORE.ATT.LIMIT - Ignore the size limit of image attachments
IGNORE.ATT.DUPES - Ignore duplicate attachment restriction. Allow the user to attach a file, even if it is already attached to another item.
TICKET.ACKNOWLEDGE - Acknowledge Button is Enabled for User
TICKET.ADDLOCATE - Manually Add Locates
TICKET.ATTACHMENT - View Attachments on Tickets
TICKET.AUTO.TIME - Automatically use the current system time when a ticket is saved
TICKET.CONTACT - View the Contacts tab on the Ticket Detail screen.
TICKET.ENTER.NOTES - Enter Ticket Notes
TICKET.MAPPOINT - View Tickets in MapPoint
TICKET.REOPEN - Reopen Closed Tickets. If a user doesn't have this right the list of available status codes will be empty on closed locates. Also this right in combination with the TICKET.ADDLOCATE right allows the user to add locates to closed tickets.
TICKET.STATUS - View Statuses on Tickets
TICKET.SIGNATURE - View Signature tab on Ticket Detail screen.
TICKET.VIEW - View Ticket Detail Screen and Open Tickets from Find Results
TICKET.VIEW.ALL.LOC - View All Locates On Tickets
TICKET.VIEW.ALL.UTIL - View All Utilities On Tickets
TICKET.VIEW.HISTORY - View Ticket History
TICKET.VIEW.NOTES - View Ticket Notes
TICKET.VIEW.STATUS - View Ticket Status
TICKET.WRK.GT.VISIT - Allows a user to enter a value in the minutes column of a locate that is longer than the visit length for the ticket
TICKET.WRK.NOT.TODAY - Allows a user to enter a ticket visit time not within the last 24 hours
PRINT.TICKET - Print Tickets
TICKET.NOTE.EXCAV - Add note to excavator notification
TICKET.PLAY.AUDIO - Play voice notes
TICKET.RECORD.AUDIO - Record voice notes
ATTACHMENT.CAMERA - Attach images from camera or scanner
TICKET.MAP - View map in Ticket Detail

My Tickets

GPS.GT.VIEWER - Use Center GT Viewer button
TICKET.BULK.STATUS - Status multiple tickets simultaneously from the My Tickets Screen.
MY.TICKETS.MAP - View map in My Tickets Screen

Enter Ticket

TICKET.ENTER - View Enter Ticket Screen
CREATE.TICKET - Use Enter Ticket Feature

Ticket Manager

MAN.SCREEN - Use Ticket Manager Screen
REROUTE - Re-route Tickets
MAN.MAP - View map in Ticket Manager Screen

Time Approval

TIME.APPROVE - Approve Time Entered By Locators
TIME.BROWSE - View Time Entered By Locators
TIME.DISPLAY.BY.ROLE - Displays in the user list, all users that are under the current user's assigned "User Role"

Time Entry

ENTER.TIME - Use Time Entry Screen
ENTER.TIME.NOT.TODAY - Enter time for days different from the current day.
TIME.UNSUB.SUBMIT - Allow the user to unsubmit "submitted" timesheet entries. For example, this is useful for adding additional callout hours that are worked after the day's timesheet has been submitted. Users can unsubmit time on the Time Entry screen.
TIME.UNSUB.APPROVE - Allow the user to unsubmit "approved" timesheet entries. Users can unsubmit time on the Time Entry screen.

Sync

SYNC - Synchronize Local Changes With Server
ATTACHMENT.UPLOAD - Upload Attachments
AUTO.CHECK.TICKETS - Use the Tickets Waiting Alert feature

Ticket Planner

WORK.PLANNER - View Ticket Planner Screen

Ticket Worker Rights

Any user who has the "WORK" right is defined as a "ticket worker" and is assigned certain rights and abilities automatically. These rights and abilities are as follows:

TICKET.VIEW - View Ticket Detail Screen and Open Tickets from Find Results
TICKET.VIEW.ALL.LOC - View All Locates On Tickets
TICKET.VIEW.HISTORY - View Ticket History
TICKET.VIEW.NOTES - View Ticket Notes
TICKET.VIEW.STATUS - View Ticket Status
SYNC - Synchronize Local Changes With Server
View My Tickets screen
Ability to edit ticket data in Ticket Detail screen

Manager Rights

Any user who has the "MAN" right is defined as a "manager" and is assigned certain rights and abilities automatically. These rights and abilities are as follows:

FIND - View Find Screen
DASHBOARD - View Dashboard Screen
REROUTE - Re-route Tickets
Ability to edit locates belonging to other users
View Ticket Manager screen
All "ticket worker" rights

Screening

SCREEN - View Screen Screen; Ability to edit locates belonging to other users; All Rights Provided by "WORK" Right
SCREEN.BULK - Screen Multiple Tickets at One Time

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