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System

The System screen is used to manage the TicketRx system configuration parameters.

The following parameters can be managed from this screen:

• billing.extract.timezone - specify default timezone to use in the billing extract report
• brand.customer - used in the subject of email notifications
• brand.questions - used on the High Profile notification to provide recipients with contact info if they have any questions
• customer.name - used for internal purposes
• default.invoice.payment.terms - the default footer for the services invoice report. This value is used when a specific value is not defined for the office in question.
• default.receipt.payment.terms - the default footer for the services receipt invoice report. This value is used when a specific value is not defined for the office in question.
• email.setup.from - the "From" field of e-mail messages sent from the email server configured for "email.setup.smtpserver"
• email.setup.smtpserver - the outgoing email server used for notifications and email-based responders
• email.short.notification.template - the template used for text messaging (SMS) notifications.
• evening - the end time of the working day. This value is used by the system to identify after-hours activity.
• excavator.fax.footer - specifies the footer text that is displayed on the excavator notification fax
• excavator.fax.include.hp.reason - If value is "yes", the High Profile Reason is included on the excavator notification fax. If value is "no", the High Profile Reason is not included on the excavator notification fax.
• fax.limit - the maximum number of excavator notification faxes that are sent during fax process
• investigation.attachment.max.height - the maximum allowed resolution height of images attached to investigations
• investigation.attachment.max.width - the maximum allowed resolution width of images attached to investigations
• manual.term - the name of the term that is used for locate that are created manually via Enter Ticket screen
• morning - the beginning time for the working day. This value is used by the system to identify after-hours activity.
• report.attachments.size - the maximum total size in megabytes for attachments printed in the Ticket Detail and Investigation Detail reports. Attachments over this limit will be only listed in the reports without being printed.
• system.id - used for internal purposes
• ticket.attachment.max.height - the maximum allowed resolution for the height of images attached to tickets
• ticket.attachment.max.width - the maximum allowed resolution for the width of images attached to tickets
• time.unsubmit.day.range - the maximum allowed interval in days that locators will be able to un-submit their timesheet data (if they have sufficient rights).

Some options displayed on this screen are considered internal values and are not be editable. Furthermore the rights that each user has will control whether the configuration parameters can be edited.

If another user is editing the System parameters then use the refresh button (with two circular arrows) to update the display.

Support users can also set the following parameters:

• auto.sync.interval - specify time interval in seconds when auto sync functionality will ask server for the changes
• damage.bucket - internal identifier of the bucket where new damages will be routed
• email.dest.admin - obsolete
• mapping.preference - defines mapping preference of "Map Point" integration. Possible values "latlon" or "grid"
• mve.url.template - template URL for the Microsoft Earth mapping engine
• pushpin.api.key - license key for the PushPin mapping engine
• pushpin.url - template URL for the PushPin mapping engine
• report.timeout.offline.main - timeout in milliseconds when report query in email mode will timeout against primary database
• report.timeout.offline.secondary - timeout in milliseconds when report query in email mode will timeout against reporting database
• report.timeout.online.main - timeout in milliseconds when report query will timeout against main database
• rule.class - defines autoclose rules factory class.
• system.invoice.company.address - value for the system invoice report field
• system.invoice.company.name - value for the system invoice report field
• system.invoice.cost - cost of the single man day for the use of the system
• system.invoice.customer - value for the system invoice report field
• system.invoice.customer.id - prefix of the system invoice report invoice number
• system.invoice.footer - value for the system invoice report field
• system.invoice.kept.billing.ids - defines additional billing identifiers to include in the system report(values separated with the semicolon )
• ticket.signature - defines label above the signature box on the Ticket Signature page

Fields

You can change the columns that are displayed on the System screen by configuring the grid.

• Name - Displays the name of the configuration parameter.
• Value - Use this field to change the value for a configuration parameter.

If the user has rights to edit a parameter then the Value field will be editable. Below the Value field will be a description of what format the value needs to be in. If there are no restrictions, then no format description is displayed. If the value entered does not match the format then an error message will appear when Save is pressed. The new value will not be saved until it matches the format. For example, a numeric field must contain only numbers.

Changing Photo Size Limit

These four system options are used to set the max resolution of photo attachments:

• ticket.attachment.max.width
• ticket.attachment.max.height
• investigation.attachment.max.width
• investigation.attachment.max.height

To change the limit, adjust these four values. Set them to numeric values such as 800 or 1500. For example, to set a max resolution of 1200 x 800 set them in this way:

• ticket.attachment.max.width = 1200
• ticket.attachment.max.height = 800
• investigation.attachment.max.width = 1200
• investigation.attachment.max.height = 800

Once these are changed then users will need to perform a sync on their local computer in order for their system to use the new size limit.