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Terms

The Terms screen is used to manage terms and their association to a feed and utilites.

To create a term, click the Create button, then enter all of the term information into the corresponding fields. Once all necessary information has been entered, click the Save button.

To copy selected terms to another feed, click the "Copy to feed" button and select a feed from the search dialog. This will copy the selected term codes to the selected feed. This is a convenient way to setup several duplicate term codes quickly.

To edit an existing term, enter a value for the code, description, respond code, do not respond, parse, read from master code, feed state, or feed fields, and click the Search button located to the right of the Feed field. Then, select the term and make any changes necessary. Once all necessary changes are made, click the Save button.

Check the Read from Master Code checkbox to read this term code from the "master code" section of the ticket. Check the Read from Members checkbox to read this term code from the "normal" member list on the ticket. Check both boxes if the term code is intended to be read from either section.

You can change the columns that are displayed on the Terms pane by configuring the grid.

Details Tab

The Details tab (shown below) contains the following fields:

• Code
• Description
• Respond Code - code that is included in positive responses to identify this term code. If this is left blank then the Code is used.
• Do Not Respond - If checked, responses are not queued for this term.
• Parse - If checked, this term is parsed from tickets that came in on the associated feed.
• Feed - defines which feed the term is associated with. Click on the Search button to the right of the Feed field, enter in search criteria, and click the Search button to find the desired feed.

Wire Centers Tab

The Wire Centers tab is used to manage the wire centers associated with a term.

To add a wire center, select the wire center you want to add from the Available Wire Centers list on the left, and click the right arrow button , located in the center between the two lists. If the wire center you need to add is not listed on Available Wire Centers you can add the wire center by selecting the , on the far right side of the screen.

To remove an assigned wire center, select the wire center you want to remove from the Term Wire Centers list, and click the left arrow button , located below the right arrow button in the center between the two lists.

To remove all assigned wire centers, click the double left arrow button , located below the left arrow button in the center between the two lists.

To refresh the list of available wire centers, click the refresh button , located below the double left arrow button in the center between the two lists. The same effect can be achieved by pressing "F5" after highlighting a wire center in the Available Wire Centers list.

The Wire Centers tab is shown below:

Utilities Tab

The Utilities tab (shown below) is used to manage the utilities assigned to the term.

Type in the utility name, abbreviation, office name or office state to search for the utility. Utilities can be assigned to the term by utilizing the add, remove and refresh buttons located in the center between the two lists.

You can change the columns that are displayed on the Utilities tab by configuring the grid.