Documentation  >  Admin Reports  > 

Routing Rule List

The Routing Rule List report provides a list of all routing rules used to assign tickets to areas.

The Routing Rule List report screen is shown below:

Parameters

• State - only routing rules for areas within the selected state are shown

Report Output

The Routing Rule List report contains the following fields:

• User - user assigned to the area
• Bucket - bucket that tickets assigned to the area are routed to
• Routing Rule - routing rule(s) used to assign tickets to the area

A sample Routing Rule List report is shown below: