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Create A City-County-State Routing Rule

  1. Create an area using the Admin/View / Reassign Areas screen, unless the area already exists. Assign the area to the user that will work the tickets in this area.

  2. Create the routing rules on the Admin/City-County-State Routing screen. Enter the State, County, and City, then choose the area created in the first step.

It is important to enter the state when creating a City-County-State routing rule to ensure it won't interfere with other states. Also, it is necessary to confirm that the new rule does not conflict with the existing City-County-State routing rules for the state. You can review the existing rules by searching for all of the rules for the state on the Admin/City-County-State Routing screen.

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