My Tickets
Once a successful sync has been performed, you are free to work the tickets that have been assigned to you. If you click on the My Tickets button, the first 250 tickets assigned to you will be displayed.
You can sort the tickets by clicking on a column header. You can also change the column width and order by clicking and dragging the verticle line between the column headers. TicketRx will save the column order and width after a restart of the application. The user can select which columns are viewed by utilizing the configurable grid. Notice that the tickets are color coded according to their due date category (as shown below). Red tickets are past due, orange tickets are due within 2 hours, yellow tickets are due today, green tickets are due tomorrow, and blue tickets are due after tomorrow.
The tickets displayed on the My Tickets screen are limited by checking or un-checking the check boxes next to each due date category in the Include in list field. If the check box for a field is checked, all tickets for that due date category will be included in the list.
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To view a ticket, either highlight it and click the Ticket Detail button, or double-click the ticket.
To print tickets, highlight the tickets to be printed, then right-click on one of the selected tickets and choose the desired print option from the menu. Multiple tickets can be selected by holding the "Ctrl" key while clicking on the tickets. In addition, the Select All Tickets Button located at the top of the screen selects all tickets, if clicked. Printed tickets will have a Printed status for all users who access the ticket. Any user who accesses the ticket on the Ticket Man. or My Tickets screens will be able to sort according to printed status. The status will be applied after the user syncs TicketRx.
To open tickets in MapPoint®, press To MapPoint button. Click the From MapPoint button to import the optimized order of tickets from MapPoint®. See Viewing Tickets In Microsoft MapPoint® for more information.
The To Planner button allows users to sort tickets by columns and sends that order to the Planner screen for fine tuning.
The tickets displayed on the My Tickets screen can be filtered by Worked or Printed status by selecting the desired status from the Work Status: or Print Status: menus.
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The columns displayed on the My Tickets screen can be configured via the Admin or via the configurable grid.
In the pane below the grid there is a map displaying all of the matching tickets. Each ticket is represented as a pushpin the same color which is used for due date indication. Click on a pushpin to select its ticket, and double-click it to show it in Ticket Detail screen. See Integrated Mapping for more information about mapping in TicketRx.
Statusing Multiple Tickets
Multiple tickets can be statused at once on the My Tickets screen. This is an optional feature that is enabled with the TICKET.BULK.STATUS right. Select multiple tickets on the My Tickets screen by holding down either the Ctrl or Shift keys while selecting tickets. The pane at the lower-right of the screen allows all the selected tickets to be statused at once.
The number of selected tickets and affected locates are displayed in the lower right portion of the screen. The Start Time for the ticket should be automatically entered, but can also be entered manually if needed. Selected the correct status value then the ticket can be saved. TicketRx will use the system time on the locator's computer for the End Time of the work.
Unless the user has rights that enable them to see more, the pane will only show locates that are assigned to the user. If the user has the TICKET.VIEW.ALL.LOC right then they will see all locates on the ticket. The User Rights section provides more details about rights.
The list of status codes will only include the status codes that are configured for the utilities for each selected locate. So if an expected code is not listed, it may be necessary to select fewer locates that have a standard list of applicable status codes.
Details about the last selected ticket are displayed in the Ticket Information Pane at the bottom of the screen. Locates that can be statused on the My Tickets screen will be identified with a blue arrow in the Ticket Information pane. Locates that require Locate Questions to be answered cannot be statused on the My Tickets screen, they will need to be statused individually on the Ticket Detail screen.
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This feature is very similar to the way that multiple tickets can be statused via the Screening feature.