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Working A Ticket

Once work is performed, you will want to open the ticket and enter your information in the Locate and Work Information panes on the Ticket Detail screen.

The general workflow for working a ticket in TicketRx is listed below:

1. Enter the Start Date/Time. Click the Now button to the right of the Start Date/Time field to populate it with the current time.†
2. (Optional) Click on the Status field and select the appropriate status from the drop-down menu. The Status field shows what basic type of work was performed.
3. Click the Detail field to select the specific action that was taken. All available statuses are listed in the Detail field if a value is not selected for the Status field.
4. If the Ticket is considered High Profile, click on the HP/Reason field to display a list of available reasons and choose the appropriate one.
5. (Optional) Enter the number of minutes and total footage that was worked for each locate in the Minutes and Feet Marked fields. Unless the user has the "TICKET.WRK.GT.VISIT" right, the value entered for theMinutes* field cannot be greater than the length of the visit (calculated using the Start and End Date/Time values).
6. Answer all required ticket and locate questions.
7. Enter the End Date/Time. Click the Now button to the right of the End Date/Time field to populate it with the current time.†
8. Click the Save button.

† - TicketRx includes a feature that will automatically populate the start and end fields. If this feature is turned on, the start date is populated when the ticket is opened in the Ticket Detail screen. The end date is populated when the Save button is clicked. To activate this feature, assign them the TICKET.AUTO.TIME permission.

The Ticket Detail screen is shown below:

Closed locates appear in grey. They can be statused again only if the locator has the TICKET.REOPEN right. Otherwise the list of available status codes is empty on closed locates: