Excavator Notification
If the Notify Excavators field is checked on the Admin/Feeds screen, notifications will be sent to the excavators.
The notification is queued once the locate is closed and synced to the server. The notifications will be sent to the fax number parsed from the ticket. If there is no fax number available on the ticket, a notification will not be sent to the excavator.
If multiple locates on the same or multiple tickets are queued for the same excavator, they will be sent on the same notification. The notification will include a line on the fax for each locate. Excavators are considered the same if the excavator name, email and fax number are all matching.
The locating company office name and address that will be used on the notification are defined by the Office assigned to the Utility. This allows the locating company to use a different company/office name and address for different regions, so that the excavator will have the correct contact info for the local office. If terms belonging to multiple utilities are queued for the same excavator, the office assigned to the utility for the first queued activity is used.
The Excavator Notification Fax contains the following information:
- Ticket Number
- Address
- Utility
- Locate Date / Time - date/time the locate was statused
- Status
- Detail
- High Profile Reason(Optional) - If configured to be displayed, the high profile reason for a locate will be displyed on the excavator fax, if one exists. This is configured on the Admin/System screen.
Information about fax notifications sent for a ticket are available on the History/Notes tab of the Ticket Detail screen.
A sample Excavator Notification Fax is shown below:
Click to enlarge