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Special Tickets

The Special Tickets report displays detailed information for several "special" types of tickets.

The Special Tickets report screen is shown below:

Parameters

• Received Date - The date the ticket was received by TicketRx.

• Ticket Status

• Customer(s)

• Manager

• "Special" Ticket Types - if the box next to the "special" ticket type is checked, detailed information about tickets that are flagged as that type will be included in the report. A ticket does not have to meet all the checked ticket type criteria to be included in the report. Tickets that meet any of the checked types will be included in the report.

  • Emergency - tickets flagged as emergencies
  • Short Notice - tickets flagged as short notice
  • After Hours - tickets flagged as after hours
  • Meet - tickets flagged as meet tickets
  • Blasting - tickets flagged as blasting tickets

Report Output

The Special Tickets report contains the following fields:

• Ticket Number

• Received Date

• Closed - displays whether or not the ticket is closed.

• Ticket Type

• Work Type

• Address

• Work Done For

• Description

• Excavator

• Emergency

• Short Notice

• Meet

• After Hours

• Blasting

• Map Location

• Status Activity - information about the status activity for the ticket is displayed.

  • Locator
  • Status Date (in locator timezone)
  • Utility Name
  • Term
  • Status Description

A sample Special Tickets report is shown below: