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Ticket Attachment Count

The Ticket Attachment Count report provides a list of closed tickets with the specified number of attachments. Among other users, this can be used to help ensure that the policies regarding attaching digital photos are being followed. For example, by setting both the min and max number of attachments to 0, this report will list tickets that do not have any attachments.

Parameters

• Date - The date range to search for tickets. This is the date the ticket was closed.
• Min Number of Attachments - Only tickets with at least this number of attachments will be included in the report.
• Max Number of Attachments - Only tickets with at most this number of attachments will be included in the report.
• Customer - Specifies either the Customer or the Feeds to search for tickets.
• Manager - Clear the Active checkbox to include the tickets for all users. Select the Active checkbox to only include tickets worked by specific users. From the list, click the person's name whose tickets you want to include. Only one name can be selected for a given report but the report will include all the tickets that fall under this user in the hierarchy.

Report Output

Only closed tickets are included in the report. The report contains these fields:

• Attachment Count - The number of files attached to the ticket.
• Total Size (KB) - Total size of all files attached to the ticket in kilobytes.
• Close Date - The date the ticket was closed.
• Ticket Number - The ticket number of the ticket the files are attached to.
• User - The user that worked the ticket.
• Utility - The utilities associated with the terms on the ticket.
• Status - The status codes applied to the locates on the ticket.