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Ticket Question - Answers

The Ticket Question - Answers report displays ticket and locate-level questions and answers that were provided when the locator was working the ticket.

Parameters

• When Answered
• Manager - The report will include data for the selected user and everyone below the user in the hierarchy.
• Questions - Only the selected questions are included in the report.
• Customer(s) - Only tickets for selected the feeds or term codes are included in the report.

Report Output

The Ticket Question - Answers report contains the following fields:

• Ticket Number
• Locate - Utility and term code for the locate (only for locate-level questions)
• User - Locator who answered the question.
• Synced Up - When the answer was saved.
• Status - Locate status (only for locate-level questions)
• Question
• Answer

A sample Ticket Question - Answers report: