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Ticket Questions

The Ticket Questions report displays the ticket question information that is collected when a locator works a ticket.

The Ticket Questions report screen is shown below:

Parameters

• Answer Date - The date when the questions were saved.

Report Output

Note: Only answers that have been used in the relevant tickets are displayed in this report.

The Ticket Questions report contains the following fields:

• Question - This field lists each question.
• Answer - This field lists each answer available for the question. Questions and answers are grouped together.
• Ticket Count - This field lists the count and percentage that each answer has been used.

A sample Ticket Questions report is shown below: