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Tickets Due Report

The Tickets Due report shows all tickets that are open or have at least one open locate and that are due on or before a specified date.

Report Parameters:

• Due On or Before - Report on tickets that are due on or before this date.
• Customers - Specify which customers and feeds to include on the report. Click the (+) in front of a Customer or Feed to display additional items. When you select a customer, TicketRx automatically selects the corresponding feeds for that customer. You can select and clear checkboxes as desired.
• Manager - Clear the Active checkbox to include the tickets for all users. Select the Active checkbox to only include tickets for specific users. From the list, click the person's name whose tickets you want to include. Only one name can be selected for a given report but the report will include all the tickets that fall under this user in the hierarchy.
• Activity - Select the Activity checkbox to only include tickets that do not have any activity as of the date specified above.
• Print Notes - Include ticket notes in the report.

Report Output:

A summary of tickets due is shown at the beginning of the Tickets Due report. The summary lists the number of tickets/locates by date that are included in the report..

The Tickets Due report contains the following fields:

• Due On - date the ticket is due
• Time Due - time the ticket is due
• Late - whether or not the ticket due date has passed
• Status - where a ticket currently is in the work flow (for example, New, Open, Closed). Status codes vary by client.
• Type - type of ticket
• Ticket Number
• Utilities - utilities to be located
• Type Of Work - what work is being done at the site to be located
• Call Date
• Address
• Last Visit
• Last Note

A full, sample PDF is available in the report samples section.