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Tickets Received

The Tickets Received report shows all ticket transmissions and unique tickets per utility, term and feed.

This report counts tickets, not transmissions, so if multiple transmission are received with the same ticket number and are combined, based on the ticket combining rules, they will be counted as only one ticket.

The Tickets Received report screen is shown below:

Parameters

• Date
• Customers - check the box next to the utility, term, or feed to include it in the report.

Report Output

The Tickets Received report contains the following fields:

• Receive Date
• Feed
• Utility
• Term
• Qty - number of tickets received
• Qty New - number of new tickets received. The ticket number and feed of the tickets are compared to existing tickets less then 30 days old, based on the parse date. If a match is found, the ticket is not counted in the Qty New total.

A sample Tickets Received report is shown below: