Notes
You can add notes to tickets. These notes are recorded along with a timestamp and a record of who added the note. In addition to user-entered notes, the system will automatically generate notes as significant events occur. For example, a ticket is parsed or the ticket status is changed. System notes and user notes are shown together on the History/Notes tab of the Ticket Detail screen.
To see the notes for a ticket, first open the ticket, then select the History/Notes tab.
