TicketRx
What is TicketRx?
TicketRx is a comprehensive utility locating software product. TicketRx allows users to manage locate tickets in real time. It receives tickets from One Call centers or directly from utility companies, and routes the work to the appropriate locator. It tracks all activity on the tickets, and uses that to provide billing, reports, positive responses, and more.
TicketRx will display different features according to each user's specified login privileges. There is only one login screen. Depending on whether you are a locator, manager or administrator, you will have access to more or less features.
How does it work?
The core system runs as a hosted service on servers in our robust data center, with redundant power and air conditioning, so you don't need computers in a data center to run it, nor an IT staff to keep the servers running.
Users download a client application from the web and connect to the server. After locators connect, they can download and schedule their work for the day. Managers can connect and get real-time data about the work being done.
What does it cost?
TicketRx costs $60 per user per month. There is no setup charge and no minimum contract term.
Features
- Routes work based on location, utility, quarter-minute grids, map grids, lat/long polygons, or other custom routing rules as needed.
- Allows work to be billed based on time-of-day, utilities located, and work done.
- The Dashboard display can be used by managers to monitor information like current work load, emergencies, late tickets, and damages. Tailor the user-configurable display to meet each user's needs.
- The Damage Investigation System can be used to enter notes, estimates, and invoices for damage investigations.
- The Time Entry System allows locators to record the hours they work. Also, managers can view and approve or deny time entries submitted by users.
- An extensive list of reports including on-time performance, damage estimates, payroll extract and many more. Produce reports in PDF format, XLS format, or CSV format. Receive reports either in real-time or via electronic mail.
- Screening system
- The Ticket Planner screen allows locators to organize their tickets in a logical working order.
- Integration with external mapping tools to map work locations
- Administration screens for setting up new customers. Read More >
- Attach images to tickets to record photos of the job site.
- Built-in email notification of significant events.
- Locator activity is tracked throughout the day and can be compared to timesheet entries submitted by the locators. Read More >
- Keeps a detailed history of all work activity. Read More >
- Provides a business intelligence solution, in the form of the OLAP (On Line Analytical Processing) "cube" view of locating activity and payroll hours information. Managers can explore the system data, in real-time with ad hoc queries.
- Assign access rights to each user to control what parts of the system they can use.
- Define a hierarchy of users so managers can use the system to work with their team. TicketRx works well with both small and large locating firms.
- Automatically monitors the audit reports from call centers to identify lost tickets. Read More >
- Generates responses to call centers and excavators.
- Tracks high-profile work requests. Read More >
- Allows tickets and locates to be manually added.
- The Field Audit System can be used to evaluate the performance and safety of locators.
- For an added layer of security, the TicketRx service can be configured to use SSL encryption.
Extensibility
- A flexible billing system allows you to customize how work is billed.
- A programmable routing system allows you to define how tickets are routed to locators.
- Programmable due rule calculations.
States/Provinces Served
As of 2008, TicketRx understands tickets sent by the One Call centers in the states and provinces listed below. New states/formats (including screening feeds) are added as needed at no additional cost.
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United States
- Alaska
- California
- Colorado
- Florida
- Georgia
- Illinois
- Indiana
- Iowa
- Kansas
- Kentucky
- Maryland
- Minnesota
- Missouri
- Nebraska
- Nevada
- New York
- New Jersey
- New Mexico
- North Carolina
- Ohio
- Oregon
- Pennsylvania
- South Carolina
- South Dakota
- Tennessee
- Texas
- Virginia
- Washington
- West Virgina
- Wisconsin
- Wyoming
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Canada
- Alberta
- British Columbia
About The Industry
Hitting a buried utility is dangerous, disruptive, and expensive. The potential for hitting a utility exists at every dig site. Different sites may have water, gas, sewer and storm, telecommunications, control and relay, electrical, compressed gas, and many other buried lines. A system for locating and marking these lines is necessary and crucial.
Company Information
Mobile Workforce Management LLC provides solutions to help companies manage the work done by their field technicians and other mobile workers. The management team has many years of in-depth experience managing utility locating work and building software for utility locating.