Toolbar
The toolbar is used as your launch point into the TicketRx system. Every function that you have rights to within TicketRx can be accessed via the toolbar. Placed prominently at the top of the screen, the TicketRx toolbar is the primary way of navigating to different parts of the system.
Ticket Manager
Managing your work tickets has never been easier. TicketRx provides a graphical display of the locators in your part of the organization and a listing of their active tickets. The Ticket Manager feature shows you at a glance the tickets that still need to be attended to and those that require immediate activity. Read More >
My Tickets
The My Tickets screen allows locators to view the tickets that are assigned to them. The list of tickets can be filtered by due date and sorted by any of the fields. This allows the locator to review the work that they need to do. The tickets can be opened to view more details. Read More >
Screen
If your locating company is screening tickets for your customers, you can use the Screen system. Tickets to be screened are flagged in the system. Tickets flagged to be screened are displayed in real-time to the screeners. The display is also updated in real-time to show who is screening each ticket. This prevents multiple people from working the same ticket. Read More >
Planner
The Ticket Planner feature allows you to organize the tickets that are to assigned to you. You can click and drag tickets and arrange them in the order you will work them. Read More >
Find
The Find feature allows you to search through all the tickets, investigations, and field audits in the system. The Find screen allows you to search using several different criteria including: ticket number, ticket type, due date, work date, city, street, and many others. Read More >
Ticket Detail
The Ticket Detail screen is where a ticket is "worked". It displays all of the transmissions from the call center for this ticket. It also lists each utility that needs to be located. Each locate can be marked with a status, distance marked, and time spent. Notes and attachments can also be added to tickets, and ticket history can also be viewed from this screen. Read More >
Enter Ticket
In most cases tickets will flow into the system from call centers and utility companies. However, it is occasionally necessary to manually create a ticket. In those cases the Enter Ticket screen provides a form to enter the ticket details. Read More >
Dashboard
The Dashboard allows managers to see at a glance important information concerning TicketRx. Managers can monitor data such as tickets being worked, open emergencies, past due tickets, and whether ticket feeds are operating as expected. The Dashboard includes graphs and charts that enable rapid monitoring. The data displayed can be tailored for each manager. Read More >
Reports
There are several reports built into TicketRx. Each report has different parameters that can be set, including customer, user hierarchy and date range. The reports can be viewed online or saved to files in several different formats. Read More >
Sync
The Sync feature is used to synchronize the data in your local workstation with the main TicketRx database. The sync is bi-directional, meaning it uploads the work the locator has done and downloads new tickets from the server. Read More >
Time Entry
The Time Entry screen is used to enter and review the time worked each day. A locator can enter new time entries and view/edit existing time entries. Once entered, time entries can be submitted for approval by the locator's manager. Read More >
Approval
The Time Approval button is used by managers to approve the timesheets for their locators. A locator's timesheets are submitted through TicketRx to the locator's manager. The times are displayed as a grid showing the hours worked for each locator on each day. Managers can choose to approve or deny the time entries for each day. In the Time Approval screen, the manager sees the hours worked for every user that is under them in the heirarchy. Each week of work may be reviewed on this screen. Read More >
Add Risk
The Add Risk screen is used to enter new damage investigations into the TicketRx system. Each damage investigation is added to TicketRx by clicking on the Add Risk button at the top of the TicketRx application. The investigation entry screen has fields such as addressing and ticket number information. Read More >
Investigate
The Investigate screen is used to edit existing investigations. This screen can be used to add facilities, estimates and invoices to a damage investigation. Read More >
Field Audits
The Field Audit System is used to assess the performance and safety of locators. Data entered into the Field Audit System can be accessed via the Find screen, and displayed in different output formats via the Reports screen. Read More >
Admin
The Admin screen is used to configure how TicketRx functions. For example, there are screens to administer users, billing options, notifications sent by the system, and many other aspects of the TicketRx system. Read More >
Ticket Graph
The toolbar includes a graph that summarizes the active tickets for the user. It is a bar chart that shows the ticket count grouped by due date.