Service Overview
Hardware Redundancy
TicketRx is built with redundancy throughout the application. Data is stored on multiple disks at all times to prevent data loss in case of hardware failure. Also, multiple servers provide failover capacity in the case of failures, and load-balancing for high load instances.
Professional Co-Location Facilities
The Ticket Rx servers are housed in a location facility located in St. Louis, Missouri. This facility has a triple redundant connection to the Internet in addition to redundant power and generator backups. This level of redundancy helps ensure that the application is available to users.
Automatic Updates
The TicketRx application automatically checks for application updates every time the users log in when they are connected to the Internet. This automated update process allows more frequent updates to add features and correct software issues while minimizing the impact to the locators and their IT staff.
Video-Based Training
Training videos are provided to explain how to use the application. This format allows for consistent training to be provided to existing users and new users alike. In addition, users find the video format an easy and convenient way to learn the application.
Extensive Online Documentation
In addition to the video-based training, extensive online written documentation is available at the mwmsolutions.com website. This documentation provides material for locating companies to include in their training manuals to formalize internal procedures and to provide a consistent process within the organization.
Phone and Email Support
Mobile Workforce Management provides both phone and email support for any issues that may arise using the application. The phones are staffed during business hours and emails are returned promptly to address any concerns that you may have. After-hour calls send a notification to our staff so we can respond to urgent after-hour needs.
Offsite Backups
In addition to the data center redundancy provided, backups of the database are transferred off-site via a secured connection. The security of the connection ensures that information is unreadable during the transfer process, and the additional backups help ensure that the loss of data is minimized even during catastrophic events.
Security
For an added layer of security, the TicketRx service can be configured to use SSL encryption.