Support
Users can receive support for TicketRx using the following methods:
- Contact your company's IT Support staff.
- Contact TicketRx Support via email.
- Contact TicketRx Support via phone.
After-hour Support
After-hour support is available for urgent needs.
When an after-hour request is received, a notification is sent to our support team. The support team will then work to resolve the request or alert the appropriate team members.
Error Messages
It is often helpful to copy the error message from an error window in TicketRx, and paste it into the email you are sending to the support team.
Screenshots
Sometimes including a screenshot of the error or issue helps to explain the situation more clearly. Here are some guidelines to follow when sending screenshots to TicketRx Support.
- Don't rescale or resize images - this can make the images blurry.
- Save the image as a compressed image file type (PNG, JPEG/JPG, or GIF) - these image types are smaller and are best suited for email attachments.
Follow the steps below to save an image in a compressed file type:
- Open the image in an image editing application (Microsoft Paint, Gimp, Irfanview, etc.).
- Choose Save As.
- Save the image, specifiying to save the image as a compressed image file type (PNG, JPEG/JPG, or GIF).